To be effective, we believe that professional relationships need to be based on mutual trust, support, respect and integrity. 

As a result, we want to work with clients who share our belief in the importance of these four factors. We see this as a partnership based on one mutual goal: to help you and your business succeed.

In practice, this means that:

We will always…

• Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
• Operate with yours and your business’ best interests in mind
• Keep you fully informed about what’s happening on your affairs, and complete every task on, or ahead of time – so that you never have to chase us
• Operate on the principle that a problem isn’t solved until you are 100% delighted

• Be there for you at every step of the journey. We will try our best to respond to every email or telephone query as soon as possible. 
• Use your language, not ours, so that you can understand every aspect of your business
• Always be on the lookout for new ideas that could help you run a better business and achieve your goals

You will always…

• Maintain high standards of integrity, honesty and openness with us
• Take a full and active part in improving your business. Our expertise is at your disposal, but without a commitment from you to do the work required, we    will not be able to help you achieve your goals
• Let us know immediately if you are in any way unhappy with the services you receive from us
• Provide us with any information required to carry out our work, accurately and within the mutually agreed timescales