Our Commitment To You
To be effective, we believe that professional relationships need to be based on mutual trust, support, respect and integrity.
As a result, we want to work with clients who share our belief in the importance of these four factors. We see this as a partnership based on one mutual goal: to help you and your business succeed.
In practice, this means that:
WE WILL ALWAYS…
- Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
- Operate with yours and your business’ best interests in mind
- Keep you fully informed about what’s happening on your affairs, and complete every task on, or ahead of time – so that you never have to chase us
- Operate on the principle that a problem isn’t solved until you are 100% delighted
- Be there for you at every step of the journey. We will try our best to respond to every email or telephone query as soon as possible.
- Use your language, not ours, so that you can understand every aspect of your business
- Always be on the lookout for new ideas that could help you run a better business and achieve your goals
YOU WILL ALWAYS…
- Maintain high standards of integrity, honesty and openness with us
- Take a full and active part in improving your business. Our expertise is at your disposal, but without a commitment from you to do the work required, we will not be able to help you achieve your goals
- Let us know immediately if you are in any way unhappy with the services you receive from us
- Provide us with any information required to carry out our work, accurately and within the mutually agreed timescales
HOW TO CHANGE ACCOUNTANTS
Changing accountants is easier than you might think. You can complete the process with three simple steps: engage with your new accountant, notify your old accountant, and then authorize your new accountant with HMRC.
As soon as you sign our proposal, we will start our onboarding process. Through this process we will get you all set up with us, and provide you with Xero training if necessary. You will get continuous support through your entire engagement with us. Read more about the services we provide, or check out how we work.